BECKONJOIN WAITLIST
BECKON

Compliant guest chat and preferences for luxury hotels

JOIN THE WAITLIST
The consent screen a guest sees at the start of a stay, naming dietary needs, allergies and access needs as data that may reveal health or belief.

Fully secure and compliant

  • Full GDPR and CCPA compliance to ensure your hotel is protected

  • Encrypted and secure communication at every level

A guest and the concierge arranging a dinner table and a car, in the guest’s own chat thread on a phone.

Meet your guests where they are

  • Clear and easy engagement with guests from the point of reservation

  • Increase both guest spend and satisfaction levels

A guest’s own preference profile on a phone — the tea they drink, what they want in the mini bar — kept by them rather than by the desk.

Luxury is personal

  • Receive guest preferences and requirements well ahead of their stay

  • Provide a truly personalised and customised luxury experience

Turn your team into superheroes

  • Lightning fast guest chat with built-in live translation

  • Efficient task management keeping everyone in the loop

The team's task board — open, in progress and done — with each task routed to a desk rather than to a person.

Transform data into higher NPS

  • Gain clear and actionable insights from your customer data

  • Identify and deal with issues immediately, allowing for first-rate service recovery

The dashboard: messages answered within the promised time, a seven minute median first reply, and tasks cleared by each desk against its own target.

We’d love to show you.