One secure, private channel between your house and every guest on the booking — held on infrastructure you can name, under access you control, with the data belonging to you and to them.
Guest messaging has quietly become the front desk. It happens on consumer apps, on staff personal handsets, outside your systems and outside your control — and it carries the same expectations of discretion as everything else your house does. Beckon gives that conversation the standard of the rest of your operation.
When a team member moves on, the guest relationship and its history walk out with their handset.
Nobody can say with certainty who read what, who replied, or what was promised on a Tuesday in March.
A message is not a task. Something asked at midnight is answered twice, or not at all.
Guest details sit inside a third party's ecosystem, on their terms, mined to their purposes.
A short human code, or a QR in the confirmation email, lands the guest in your property. No search, no wrong hotel.
A conversational profile, not a form. It branches on the answers given and asks nothing it doesn’t need.
A shared conversation for the booking, and a private line for any one guest. Simple for them, structured for you.
Your team raises the request to the department that owns it, with a status, so nothing is repeated or lost at handover.
Encrypted in transit and at rest, in controlled UK and EU infrastructure. Access is granted by role and scope, every action is auditable, and nothing is mined or sold — by us or by anyone.
The guest holds their own profile and chooses, hotel by hotel, whether to share it. Consent is explicit and revocable. You are the controller; we are the processor; the arrangement is written down.
In transit and at rest, on infrastructure we control — not a consumer platform's.
United Kingdom and European Union. Named, contracted, and disclosable to your legal team.
One account per person, roles by property or group, expiring grants for temporary staff.
Shared per hotel, never by default, withdrawable at any moment by the guest themselves.
Very few houses can tell a guest that their preferences belong to them and travel with them by their own consent. You can.
Is anyone travelling with you celebrating something?
Before the guest arrives, they complete a profile that feels like a conversation rather than an admin task — a single question to a screen, branching on what they tell you, skipping what doesn’t apply.
The lead guest brings their party on with a single link. Everyone sees the shared conversation with the house — and any one of them can also speak to you privately, which is how a surprise stays a surprise. Guests never message each other; every conversation runs through your team.
Shared however the guest prefers. Nothing for your team to set up, and nothing for them to type.
Saved for the next stay, added again in a tap — and returning with their preferences intact.
Your team sees the whole party, their needs and their history in a single view.
Your team decides what matters — nothing is guessed by the system. A message becomes a task, goes to the department that owns it, and carries a status through the shift change, so it is neither dropped nor done twice.
Front of house sees the guest. Housekeeping, engineering and F&B each see their own work. One account per person, whichever properties they belong to.
Beckon supplements your guest contact; it never replaces it. Nothing touches your property management system, your telephony, or your booking engine — and a guest who never installs anything is served exactly as they are today.
No PMS work, no IT project, no data import. A property is live in a day, on the web, with no software to install.
Your existing channels are untouched throughout, so the decision to adopt is never a decision you can't unwind.
Roles apply at group or property level, branding is configured per house, and adding the next hotel is a setting rather than a project.
Thirty minutes, with your own property in view. We will bring the security documentation your legal team will ask for.